Guy Harvey Gear
Guy Harvey Gear
Cal Tees/GuyHarveyShirts.Com accepts only Internet orders via its web site. No phone, mail or other ordering methods are accepted. If you are unable to log into your GuyHarveyShirts.Com account, most likely you purchased from another retailer, as our site requires a login account be created to place an order. There are several web-based retailers of Guy Harvey merchandise. Please insure you contact the correct retailer (check your order email confirmation).
GuyHarveyShirts.Com orders are identified by a unique Order ID, which is 5 digits long and currently start with a 5 (example 5XXXX).
You can contact us via direct message from within your account.
You may also send us an email at email@example.com
Also, you can call us at (714) 828 4605 or (888) 871 0110 Monday - Friday 8:00 am to 4:30 pm Pacific Time.
We send all email correspondence, including manually and system-generated notices, ONLY to the email address provided when you created your guyharveyshirts.com account/placed your order thereat. Please make sure you use an email address that can receive mail, and that you check regularly.
Credit Card Declines
Please make sure to enter the correct billing address associated with the card being used. Do not put ANY extra characters, such as "." "," "-" etc. Make sure the billing address is exactly as it is on your account statement. Example, if your billing address is PO Box 999, do NOT type in P.O. Box 999 or POB 999 or P.O.B. 999. Instead, type PO Box 999 EXACTLY as it is shown on the statement.
Be advised that declined transaction due to Address Verification System (AVS) Mismatch can never be transacted by the merchant. Please contact the bank to make the necessary adjustments. It is possible for your bank to issue a pre-authorization, while at the same time, our merchant services provider declines the transaction for AVS mismatch or other reason.
You may return merchantable items within 30 days of delivery for Exchange, Refund or Store Credit. All returns must be preceded by an authorized online return request (RA #). We don't issue call tag or pay for returned shipping.
All returns that fall outside of this policy will result in the issuance of Store Credit Only. Cal Tees reserves the right to issue Store Credit at our discretion.
To Submit a Return Request (RA #) Follow the below steps.
1. Log in to your www.guyharveyshirts.com account.
2. Under My Account, go to Completed Orders, then click Return Item(s).
3. Fill out the following fields for the item(s) to be returned:
- Quantity to return
- Return reason
- Return action
- Comments (Provide details for Exchange, i.e. size, color...)
4. Click Submit Return Request.
The Return Authorization (RA #) is the system-generated number assigned to your Return Request, and is provided to you upon submission of your Return Request via Confirmation email.
Return the undesired merchandise to Cal Tees, 10928 Portal Drive, Los Alamitos, CA 90720 with a copy of your Packing Slip. Please write your RA # on the outside of your packaging.
Contact us via email to firstname.lastname@example.org to verify that we are able to exchange your gift. Please include the name of the original purchaser or Order # if known. We cannot effect gift exchange for merchandise purchased at other sites, stores, etc.
Please read our Terms & Conditions.