Guy Harvey Gear
Guy Harvey Gear
- Return Policy
Cal Tees/GuyHarveyShirts.Com is an independent retailer, and accepts returns only for merchandise purchased from guyharveyshirts.com. We cannot effect gift exchange for merchandise purchased at other sites, stores, etc.
All GuyHarveyShirts.Com orders are accompanied by a Packing Slip, that is identified by a unique Order ID, which is 5 digits long and currently start with a 4 (example 4XXXX), and includes return instructions. Please read our Terms & Conditions.
Q. I am having trouble logging into my account. What do I need to do?
A. Account creation is mandatory on our site - there is no "Guest Checkout" allowed. It is important that you properly input your email address when creating your account, and that you remember which email account and password you used. In many cases, when a customer can't log into their account, it is because of a forgotten password or mis-spelled email address.
If you forgot your password, go to the home page of guyharveyshirts.com, click on the "Sign In or Create Account" link in the upper right hand corner. Then click on the "Forgot your Password" link on the sign-in page. An email will be sent to you with instructions therein. Click on the link (in blue) on the second line, and you will be taken to a page that allows you to set a new password. Merely type and re-type your new password.
Call us at 714 828 4605 and we will look up your account details using your name or Order # if available, and tell you what email address, including exact spelling, is on your account. You can then use that email address, exactly as spelled on your account, to login into your account. You can then edit or update your email address as necessary. Alternately, you can email email@example.com stating that you need your account email address looked up, and we will email you back with the exactly address used.
Q. What are your return policies?
A. You may return merchantable items within 30 days of delivery for Exchange, Refund or Store Credit. All returns must be preceded by an online return authorization. We don't issue call tag or pay for returned shipping.
All Returns or Exchanges MUST be in fully-merchantable condition devoid of excessive wrinkles, odors, pet or human hair, dirt, dust etc. We reserve the right to charge a Restocking Fee up to 20%, or, in extreme cases, to deny the return in total.
All returns that fall outside of this policy will result in the issuance of Store Credit Only. Cal Tees reserves the right to issue Store Credit at our discretion.
Q. How do I complete an online Return Authorization (RA #)?
A. Follow the below steps.
1. Log in to your www.guyharveyshirts.com account.
2. Under My Account, go to Completed Orders, then click Return Item(s).
3. Fill out the following fields for the item(s) to be returned:
- Quantity to return
- Return reason
- Return action
- Comments (Provide details for Exchange, i.e. size, color...)
4. Click Submit Return Request.
The Return Authorization (RA #) is the system-generated number assigned to your Return Request, and is provided to you upon submission of your Return Request via Confirmation email.
Return the undesired merchandise to Cal Tees, 10928 Portal Drive, Los Alamitos, CA 90720 with a copy of your Packing Slip. Please write your RA # on the outside of your packaging.
Q. What are your Gift Exchange policies?
A. Contact us via email to firstname.lastname@example.org to verify that we are able to exchange your gift. Please include the name of the original purchaser or Order # if known.
Return the undesired merchandise to Cal Tees, 10928 Portal Drive, Los Alamitos, CA 90720 with a note to Exchange, including recipient's shipping and email address, written on a copy of your Gift Receipt/Packing Slip.
As an option, a gift certificate code (at our discretion) can be issued to a gift-recipient who wants to return a gift item purchased by someone else. This certificate can then be used to complete an online purchase from www.guyharveyshirts.com.
Q. How do I check the status of my Exchange, and obtain new tracking information?
A. To check status of your exchange, log into your www.guyharveyshirts.com account, Click on View Order Status, scroll down to the order in question, Click on View Order Details, then scroll down to Order Instructions/Comments to view the details of your exchange, as well as the tracking information for your new shipment.
Q. Can I exchange merchandise purchased at other retailers with you?
A. No, we only take returns or exchanges on merchandise purchased from www.guyharveyshirts.com.
Q. Do you charge Restocking Fee?
A. All returns are subject to a 20% Re-stocking Fee at our discretion.