Guy Harvey Gear
Guy Harvey Gear
- Terms & Conditions
Terms & Conditions
Contact GuyHarveyShirts.com / Cal Tees
You can contact us via direct message from within your account, by email at firstname.lastname@example.org and include an Order # or name of original purchaser. You may also call us at (714) 828-4605 or (888) 871 0110 Monday - Friday from 8:00 am to 4:30 pm Pacific Time.
Credit Card / PayPal Charges
Our Merchant name is Cal Tees and is the name that will appear on your Credit Card / PayPal statement.
When you place your order, your credit card / PayPal account will be automatically charged by our payment gateway. If we are not able to fulfill your order for any reason, your credit card / PayPal account will be refunded.
To view refund/voided-charge sales, log into your www.guyharveyshirts.com account, click View Order Status and scroll down to Order Instructions/Comments for full details.
Credit Card Declines
Please make sure to enter the correct billing address associated with the card being used. Do not put ANY extra characters, such at "." "," "-" etc. Make sure the billing address is exactly as it is on your account statement. Example, if your billing address is PO Box 999, do NOT type in P.O. Box 999 or POB 999 or P.O.B. 999. Instead, type PO Box 999 EXACTLY as it is shown on the statement.
Be advised that declined transaction due to a billing address mismatch (AVS Mismatch) can never be transacted by the merchant. Please contact the bank to make the necessary adjustments. It is possible for your bank to issue a pre-authorization, while at the same time, our merchant services provider declines the transaction for AVS mismatch or other reason.
We ship via the US Postal Service (U.S. Mail) using Priority Mail Service - Estimated Delivery, 3 to 5 Business Days, not guaranteed. We do not offer Expedited Services such as Next Day Overnight, Express, etc. Tracking information is available at USPS.com website.
Shipments will be sent Signature Required when shipping to a multi-unit dwelling (apartment, townhouse, condo, & campus addresses). if not present at time of delivery, shipment can be picked up at Post Office or arrange for non-signature delivery by using the Postal Service Notice left by Postal Carrier.
We ship ONLY to the official Billing Address on record for the payment method employed - Credit Card or PayPal.
Upon shipment, we will update your order status to "Shipped", with tracking information sent to the email address provided in your order. You may also log into your guyharveyshirts.com account, click View Order Status and Order Details.
If you have not received your order within 7 calendar days from date-of-order, please log into your www.guyharveyshirts.com account, click View Order Status and Order Details for comments, messages, etc.
We are unable to act on inquiries on claim of non-receipt of shipments more than 15 days after the Postal Service scans delivery confirmation, nor are we responsible for loss/theft of shipments from common mail acceptance accomodations often found in multi-unit residences (apartments, condo, townhouse etc. ) or campus address.
If you would like to cancel a transaction, please contact us immediately via direct message from within your account, by email at email@example.com, or call us at (714) 828-4605 or (888) 871 0110 no later than 24 hours after the purchase time. Once an order is shipped, we cannot recall it.
If you choose to refuse your package upon delivery, please email firstname.lastname@example.org so we can expect it to return back to our facility. Once an item is out for delivery, we have no control over time or procedures of the US Postal Service.
You may return merchantable items within 30 days of delivery for Exchange, Refund or Store Credit. All returns must be preceded by an online return authorization (RA #). We don't issue call tag or pay for returned shipping.
All returns that fall outside of this policy will result in the issuance of Store Credit Only. Cal Tees reserves the right to issue Store Credit at our discretion.
Returned merchandise must be in fully-merchantable condition devoid of excessive wrinkles, odors, pet or human hair, dirt, dust etc. We reserve the right to charge a Restocking Fee up to 20%, or, in extreme cases, to deny the return in total.
Exchange/Reorder New Item
In most cases, exchanges are made only upon receipt of the undesired returned merchandise.
Where the new merchandise is needed ASAP, place a new order at www.guyharveyshirts.com for the new item(s) including the size, colors etc., that you desire. That order will be processed upon receipt. Return the undesired merchandise to Cal Tees, 10928 Portal Drive, Los Alamitos, CA 90720 with a note to Refund written on copy of your Packing Slip.
Exchange and New Tracking Information
To check status of your exchange, log into your www.guyharveyshirts.com account, Click on View Order Status, scroll down to the order in question, Click on View Order Details, then scroll down to Order Instructions/Comments to view the details of your exchange, as well as the tracking information for your new shipment.
Contact us via email to email@example.com to verify that we are able to exchange your gift. Please include the name of the original purchaser or Order # if known. We cannot effect gift exchange for merchandise purchased at other sites, stores, etc.
Return the undesired merchandise to Cal Tees, 10928 Portal Drive, Los Alamitos, CA 90720 with a note to Exchange, including recipient's shipping and email address, written on a copy of your Gift Receipt/Packing Slip.
As an option, a gift certificate code can be issued (at our discretion) to a gift-recipient who wants to return a gift item purchased by someone else. This certificate can then be used to complete an online purchase from www.guyharveyshirts.com
Refund can be made only to the same credit card or payment method that was used for the original purchase (exclusive of any shipping charges which are non-refundable).
You should expect to receive your refund within two weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper. Allow 7 to 10 business days from the time we initiate the refund for it to show up in your account.
Store Credit is posted to your account upon receipt of returned merchandise. To utilize store credit, complete your new order at guyharveyshirts.com as normal.
If you have an existing Store Credit, our Shopping Cart will, by default, automatically use it to pay for your new order. In some cases, however, the existing Store Credit will be sufficient to pay for only part of your order total. In such cases, by default, the Shopping Cart will apply the entire amount of Store Credit to your purchase, and then charge your credit card only for the remaining balance. If this is how you wish to handle the transaction (Store Credit plus Credit Card for remainder), just accept the defaults and allow the system to complete your transaction.
Do NOT check the "Pay using Credit Card" option, as this will suppress the application of Store Credit, and charge the entire amount to your card (unless you wish to preserve your existing Store Credit to use on later purchase).
To view refund/store credit, log into your www.guyharveyshirts.com account, click View Order Status and scroll down to Order Instructions/Comments for full details.
We check and verify each order at least 3 times - as the order is picked, as it is double-checked, and as it is packed. This insures great accuracy. Additionally, we check-off each item included on each order, and include a copy of that document with your order.
In the unlikely event that there is a shortage in your order, please contact us via email at firstname.lastname@example.org, including your order ID and item missing. If, after recreating your order with and without shortage, and comparing their weights with the recorded weight of your outbound shipment, your claim is supported, we will ship your missing item ASAP.
However, all notices of shortage must be sent within 3 days after the date the USPS.com tracking system indicates the order was received.